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SCD Advisory supported Byte on their acquisition of RiseCX
SCD Advisory is pleased to announce that it has advised Byte, a leading IT service business based in Australia, on its acquisition of RiseCX, a market leader in Customer Experience with Contact Centre as a Service (CCaaS), consulting, and systems integration offerings.
RiseCX and Byte join forces to enable the best technologies to empower people to do their best work in customer experiences for organisations of any size. This is another step in Byte’s roadmap in modernising and innovating the way people (customer and employees) work and collaborate.
Byte is a professional services and managed services provider that delivers end-to-end solutions in network connectivity, infrastructure (public and private Cloud), modern workplaces, security, and contact centres. The integration of RiseCX expands and extends our offering to market in the areas of Customer Experience and Digital. The key area of focus includes consulting services to drive adoption of the cloud platform features, methodology for customer journey mapping, innovation with the use of DevOps, and product development.
“We are excited to welcome RiseCX to the Byte family and to expand our capabilities in the CX and Digital space,” Stacy Gurrie CEO of Byte. “This acquisition demonstrates our commitment to delivering the best possible experience for our customers, and we look forward to working together to drive innovation and growth in the industry.”
Josephine Willis from RiseCX joins the leadership team at Byte to drive customer engagement and share her extensive industry experience in contact centre. “After many years of close collaboration with Byte, it was time for our clients and staff to be under the same roof and create something bigger, which is very exciting for all”.
Robert Roshan, Founder and CTO of Byte concluded: “This is a natural next step in the evolution of our business in driving value of digital transformation to the market. We remain focused on exploring business priorities with our customers’ as it relates to their employees, and customers. We leverage our experience in network connectivity, infrastructure (including Cloud), and security to strengthen the (technology) foundation of their digital transformation. I am very excited to work closely with the team at RiseCX and our next phase of growth”.
The integration will be effective on 1st February 2023 and will have a full and significant impact in FY24. Byte was advised by SCD Advisory on this transaction. Pierre Briand, Founder of SCD Advisory stated: “This synergetic move will allow Byte to deliver significant growth and reach critical mass within the Victorian market”.
About Byte: Byte is an Australian-based professional services and managed services provider that delivers end-to-end solutions in network connectivity, infrastructure (public and privet Cloud), modern workplaces, security, and contact centres. www.byte.com.au
About RiseCX: RiseCX is a Contact Centre as a Service (CCaaS) provider, systems integrator, and consulting firm with a focus on helping businesses achieve their business outcomes. www.rise.cx
At SCD Advisory, we offer a range of services from deal preparation to transaction execution. Contact us at info@scdadvisory.com to find out more.
Written by: Pierre Briand, Founder & Managing Partner
Pierre brings 25 years of expertise in advising entrepreneurs, with a deep background in management and financial advisory across corporate finance, private banking, and wealth management. His extensive experience includes numerous sell-side and buy-side deals, IPOs, mergers, integrations, and consulting projects for both small businesses and large global corporations. As an established and highly regarded advisor, Pierre is known for his savvy, trusted guidance.
Pierre’s career began in Australia before he moved to France, where he worked with prominent business figures like billionaire François Pinault on M&A deals within the Artemis group. He then founded BC&D, an M&A small-cap firm in Paris, where he managed corporate advisory services across Europe, covering both origination and execution. His work extended beyond transactions, advising entrepreneurs on wealth management strategies to optimise the transition from business ownership.
In Paris, he held advisory roles at the Belgium Family Office (DeGroof) and as a senior private banker and head of the HNW segment for France at JP Morgan. Returning to Australia in 2015, Pierre established the ANZ subsidiary of a UK-headquartered M&A firm, executing 9 M&A transactions across Australia. In 2019, he launched SCD Advisory, where he has since completed 35+ transactions, earning multiple global awards in M&A advisory from 2021 to 2024. Notably, he was named ‘Deal Maker of the Year’ by Finance Monthly in 2022 for his sale of Hypothesis to McKinsey & Co.
Pierre graduated from the Business of Troyes in France and has a postgraduate in Corporate Finance from the University of Caen. He is also a certified Financial Analyst and a Graduate of the Australian Institute of Company Directors (GAICD). Pierre further enhanced his credentials by completing the “Leading Professional Services Firms” program at Harvard Business School. His track record and accolades highlight his dedication to excellence and his exceptional skill in delivering successful outcomes for his clients.
Pierre is French, Australian citizen, Overseas Citizen of India. He is married and has two children. He is passionate about international travel, gastronomy, sailing and golf. As an experienced sailor, his motto in business and life in general is: “We cannot direct the wind, but we can trim the sails”
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